Health Service Co-Design
Purpose of this guide
This guide will help you work with patients to understand their experiences and make improvements to healthcare services. It provides a range of flexible tools for working effectively with patients in service improvement work. While the focus is on patients themselves, the tools can be equally applied to other groups such as frontline staff, family/whanau, and carers.
Why use this guide?
Healthcare staff have the responsibility of providing high quality, effective and safe care for patients. Yet do you really know if you are achieving that? Co-design provides you with the methods and tools not only to know how you are doing but to improve your services in such a way that really meets the needs of patients, because they have contributed to the design.
Who this guide is for?
This guide will be useful for any operational, clinical or quality staff who want to involve patients in improving healthcare services.