Impact of Mobile Devices on
Clinician and Patient Experience

An Organisational Study into the Impact of Mobile Devices on Clinician and Patient Experience in Auckland, New Zealand

Bohot, Kelly L.; Hammond, Rebecca C.; and Stanbrook, Teresa A (2017)

Patient Experience Journal 2017; 4(1):9

Mobile technology has potential to improve workflow, patient safety and quality of care, and has been identified as an important enabler of community services. However, little is known about the impact of mobile device use on clinician and patient experiences. Eleven community allied health clinicians were provided with live access to electronic health records, their email and electronic calendar, peer reviewed education and therapy mobile applications via a mobile device.

Three data measures were collected over 19-weeks. First, quantitative time and motion data was gathered at baseline and follow-up to enable longitudinal analysis of clinician workflow. Second, a questionnaire consisting of rateable statements, multi-choice and open questions was completed at baseline and follow-up to enable analysis of clinician experience. Third, a short questionnaire was completed with a convenience sample of 101 patients who experienced mobile device use in their home. Clinicians and patients reported positive experiences associated with access to electronic health information at the point of care and the use of pictures, diagrams and videos to support clinical interactions. There was a significant reduction in time spent on patient related administration (p<0.0001) and a significant increase in direct patient contact time (p<0.0001) following 15 weeks of mobile device use.

This study indicates that mobile device use has potential to improve clinician and patient experiences of community allied health through improvements in workflow and efficiency, improved clinician-patient interactions and improvements in health information flow.