Improving Inpatient
Doctor-Patient Communication

Improving Inpatient Doctor-Patient Communication

Waitemata DHB and the National Institute for Health Innovation (NIHI)

Engaging patients by ensuring their concerns are heard and that they are fully informed about their management plan – i.e. what to expect during their admission, the findings from tests/interventions, and the plan for discharge - is empowering.

Patients feel part of the medical decision-making process, and their satisfaction and trust in their providers is enhanced. People who feel respected and involved in their care have a better hospital experience and are less likely to complain, even when mistakes or unexpected adverse outcomes occur.